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Returns Policy

Returns Policy

100% RISK FREE PURCHASE

We at SoBe Furniture want to assure our customers with complete satisfaction with any new merchandise they purchase, so we promise a 100% RISK FREE PURCHASE! What does this mean? If at the time of delivery, you are not completely satisfied with your new piece(s) of furniture, simply refuse the delivery and we will refund you for the full value of the merchandise, NO QUESTIONS ASKED.

Any delivery and installation fees paid are NON-REFUNDABLE and NOT subject to SoBe Furniture’s 100% Risk Free Purchase policy.

 

EXCLUSIONS

SoBe Furniture’s 100% Risk Free Purchase policy and standard Return/Exchange Policy (below) does NOT apply to Special Order Merchandise, Custom Made Merchandise and/or Floor Model Merchandise. Furthermore, SoBe Furniture’s 100% Risk Free Purchase policy and standard Return/Exchange Policy (below) does NOT apply to shipping addresses or deliveries outside of the following three counties: 1) Miami-Dade County, 2) Broward Country, and/or 3) Palm Beach County.

Other exclusions apply. Please see below for details.

 

RETURN/EXCHANGE POLICY

NEW MERCHANDISE:

Unless otherwise specified, new merchandise purchased from SoBe Furniture is subject to our Return/Exchange Policy. At the time of delivery, the customer reserves the right to refuse acceptance of new merchandise for any reason, NO QUESTIONS ASKED. Once the delivery team has left the premises, or the merchandise has been picked up by the customer, our three-day Return/Exchange Policy becomes effective, under the following conditions: 

  • A return or exchange must be authorized within three (3) calendar days of the original delivery date;
  • Exchanges are subject to a 15% restocking fee of the original retail price of the items being exchanged;
  • Exchanges must be for in-stock products of equal or greater value;
  • Returns are subject to a 30% restocking fee of the original retail price of the items being returned;
  • Returns and exchanges are subject to a $50.00 non-refundable pick-up fee in addition to any restocking fees that may be applied;
  • Returns and exchanges are NOT permitted on Special Order Merchandise, Custom Made Merchandise, and/or Floor Model Merchandise;
  • Returns and exchanges are NOT permitted on Special Items (defined in the “Special Items” section below), including, but not limited to, the following items: Rugs, Accessories, Wall Art and other Artwork, Lamps, Pillows, Throws, Poufs, and/or Bedding;
  • Returns and exchanges are NOT permitted on any merchandise shipped to, delivered to, or otherwise transported out of the following three counties: 1) Miami-Dade County, 2) Broward County, and/or 3) Palm Beach County;
  • Any delivery and installation fees paid are NON-REFUNDABLE, even if the merchandise is refused at the point of delivery;
  • Mattresses and box springs carry a separate reselection policy listed under the “Mattress Comfort Promise” section;
  • All returns and exchanges are subject to the merchandise being returned in its original condition upon delivery. Returns and exchanges are not permit-ted if there is any damage to or stains on the product. Furthermore, ex-changes/returns must be pre-authorized by calling our customer service center at 888.713.SOBE(7623).

 

SPECIAL ORDER MERCHANDISE:

While a majority of the merchandise that SoBe Furniture offers is subject to our 100% Risk Free Purchase policy and to our standard Return/Exchange Policy (above), to accommodate our most discerning customers, on occasion we will sell merchandise that we do not typically stock. Special Order Merchandise will be identified by SoBe Furniture at the point of sale, and is subject to the following terms and conditions: 

  • Special Order Merchandise is NON-REFUNDABLE once the order has been placed, even if the merchandise is refused at the point of delivery. NO RETURNS OR EXCHANGES ARE PERMITTED
  • In the event that Special Order Merchandise is sold online without a customer’s prior knowledge, SoBe Furniture will promptly notify the customer. Prior to completing the sale, SoBe Furniture will require the customer to sign a Special Order Merchandise form, whereby the customer agrees to the terms and conditions specified in the Special Order Merchandise section (above). The customer has the right to refuse these terms and conditions. In the event that the customer refuses these terms and conditions, and the customer’s credit card has already been charged, SoBe Furniture will promptly cancel the order and refund full payment to the credit card.

 

CUSTOM MADE MERCHANDISE:

Custom Made Merchandise is NON-REFUNDABLE once the order has been placed, even if the merchandise is refused at the point of delivery. NO RETURNS OR EXCHANGES ARE PERMITTED.

 

FLOOR MODEL MERCHANDISE:

Floor Model Merchandise is sold in “AS IS” CONDITION and is NON-REFUNDABLE. Once Floor Model Merchandise has been picked up by the customer or delivered by SoBe Furniture, NO RETURNS OR EXCHANGES ARE PERMITTED. Furthermore, Floor Model Merchandise does not carry any warranties, neither from the manufacturer, nor from SoBe Furniture.

 

SPECIAL ITEMS:

Special Items include, but are not limited, to the following products:

  • Rugs
  • Accessories
  • Wall Art and other Artwork
  • Lamps
  • Pillows
  • Throws
  • Poufs
  • Bedding

All sales of Special Items (listed above) are NON-REFUNDABLE. Once a Special Item has been picked up by the customer, delivered by SoBe Furniture, or shipped directly to the customer’s home, NO RETURNS OR EXCHANGES ARE PERMITTED.

 

SERVICES & FEES:

Payments made for any and all services or fees are NON-REFUNDABLE. Services include, but are not limited to, interior design services, interior design packages, delivery services, including third party delivery services, and/or any other service performed by SoBe Furniture or by a third party. Fees include, but are not limited to, financing fees, funding fees, delivery fees, pick-up fees, restocking fees, return/exchange fees, and/or any other type of fee assessed by SoBe Furniture.

SoBe Furniture does NOT guarantee a specific result with any services performed.

 

ORDERS OUTSIDE OF SOUTH FLORIDA & THIRD PARTY DELIVERIES:

SoBe Furniture only delivers to zip codes located in the following three counties: 1) Miami-Dade County, 2) Broward County, and 3) Palm Beach County. Although SoBe Furniture will assist customers who are interested in purchasing furniture for delivery to a zip code outside of the three counties above, SoBe Furniture does not take responsibility for these, or any other, third party deliveries. Moreover, SoBe Furniture’s 100% Risk Free Purchase policy and standard Return/Exchange Policy does NOT apply to shipping addresses or deliveries outside of the three counties mentioned above, nor to any third party deliveries. All merchandise delivered outside of the three counties mentioned above, as well as all merchandise delivered by a third party, is NON-REFUNDABLE. NO RETURNS OR EXCHANGES ARE PERMITTED.

Any payments made for third party delivery services, whether collected by SoBe Furniture or by the third party directly, are NON-REFUNDABLE.

 

MATTRESS COMFORT PROMISE

SoBe Furniture offers a 15-Day Mattress Comfort Promise which provides our customers with 15 calendar days to exchange their mattress for another mattress of equal or greater value. Exchanges are not permitted after the first seven days of the delivery date due to the fact that it takes a few days to adjust to a new sleep surface. Only one exchange per customer is permitted. Exchange fees are as follows: Twin $100.00, Queen or Full $150.00, King $200.00. The Mattress Comfort Promise is void if there is any damage to or stains on the mattress.